Please read the following information before installing tiles or mosaics.
- Tiles and mosaics can be made of natural materials or produced in processes where minor variations occur. Therefore, differences in color, shade, and size may occur between tiles. This is normal and is not considered a product defect.
- During installation, the tiles should be continuously checked for damage, scratches, or other visible defects.
- Before installation, the subfloor must be checked to ensure it is stable, level, and suitable for installing tiles or mosaics.
- Mosaics consist of many small pieces mounted on mesh. During transport, individual pieces may, in rare cases, come loose or be damaged. This is not considered a defective product, as the individual pieces can easily be replaced with pieces from another sheet or cut to size during installation. Minor irregularities or small chips on individual pieces are, in most cases, completely hidden when the surface is grouted. To ensure you have enough material for cutting, pattern matching, and any replacement pieces, we strongly recommend ordering 10–15% extra in addition to your actual area.
- Complaints cannot be approved after the product has been installed.
