• Prices in the online store are stated in SEK and include 25% VAT.
• We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

• Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is anything wrong with the order confirmation, please contact us immediately via email at info@unikmosaik.se

Available payment methods are shown on our website unikmosaik.se or in the description of each item.

Invoices are sent via email in connection with your order or when the order is shipped.

• We offer Free Shipping
• Our normal delivery times are 3-15 days. NOTE: Orders placed on weekends will be shipped the following Monday at the earliest.
• If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: info@unikmosaik.se
• The carriers have different ways of handling situations where you are not at home during the delivery time, so you can choose one of the following options:
  – Your package will be left in a safe place
  – Your package will be delivered to a service point
  – Your package will be sent back to their depot pending further instructions
  (In most cases, the carrier will notify you where to pick up your package. This is done via letter, SMS or email)
• If we are unable to make the delivery due to the goods not being able to pass the customer's front door or stairwell, or if the customer is not present at the specified delivery address despite the customer having been given reasonable notice of the delivery time, the customer will be responsible for the costs incurred for the failed delivery.

Once your order has been shipped, you will receive a confirmation email with a link to your tracking portal. The tracking portal will show the current status of your shipment.

• We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
• NOTE: As mosaic is a living and delicate material, we would like to draw your attention to the following regarding your complaint:

1. Minor damage upon delivery: During transport of mosaic, individual pieces may sometimes come loose or sustain minor scuffs. This is not considered a defective product, as individual pieces can easily be replaced with pieces from another sheet or trimmed during installation.
2. The result is in the grout: Minor irregularities or small nicks on individual pieces are, in most cases, completely hidden once the surface is grouted.
3. Order extra for waste: To ensure you have enough material for cutting, pattern matching, and any replacement pieces, we strongly recommend ordering 10–15% extra beyond your actual surface area.

• You must always contact us for approval before returning a defective product.
• The complaint must be submitted immediately after the defect has been discovered.
• Any errors and defects should always be reported to info@unikmosaik.se, where you state your name, address, email address, order number, and a description of the error.
• If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines of the National Board for Consumer Disputes, see arn.se.

When purchasing goods on the website, as a customer, you have a statutory 14-day right of withdrawal, valid from the date you receive a product you have ordered.

When exercising your right of withdrawal:

• You must always notify us that you wish to cancel your purchase before returning an item. The notification should be sent to us at info@unikmosaik.se. Your name, address, email address, order number, and the items subject to the return must be clearly stated in your message.
• You should return the products to us immediately and no later than 14 days after notifying us of your withdrawal.
• NOTE: You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, products should be sent well-packaged and in their original packaging. As our assortment varies in both size and weight, the return cost is calculated individually for each case based on the carrier's current prices.
• If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.
• For the refund amount, we reserve the right to deduct a sum corresponding to the depreciation in value compared to the item's original value if the product is used or damaged.

The right of withdrawal does not apply to:

• Products that have been sealed (plomberade) for health or hygiene reasons and where the seal (plombering) has been broken by you.
• Products that are sealed audio or video recordings and where the seal has been broken by you.
• Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes.
• Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
• Goods that can quickly deteriorate, such as foodstuffs.
• Single issues of newspapers or magazines. For more information about the statutory right of withdrawal, see here.

We do not have a physical store. All sales are made online only.